Shipping and Return Policy

Shipping and Return Policy - My Baya Beauty

At My Baya Beauty , we are committed to providing you with quality service, in line with the authenticity of our handmade jewelry in Martinique. Here are the details of our delivery and return policy to ensure a pleasant shopping experience.

Delivery

  1. Delivery Areas We deliver our creations throughout Martinique as well as internationally. Delivery costs vary depending on the destination.

  2. Delivery Times

    • Martinique : We strive to deliver your orders within 3 to 7 working days.
    • International : Delivery times vary between 7 and 10 business days, depending on location.

    Please note that delivery times may be slightly extended during peak demand periods (holidays, special events) or due to unforeseen constraints.

  3. Shipping Costs

    • Martinique and International : Free delivery for all orders over €100.
    • International : Shipping costs are calculated at checkout and depend on weight, package size and destination.

  4. Order Tracking As soon as your order is shipped, you will receive an email with a tracking number to monitor the progress of your delivery.

Returns

  1. Return Policy If you are not completely satisfied with your purchase, we accept returns within 7 days of receipt, provided that the jewelry is in its original condition, unworn, undamaged, and in its original packaging.

  2. Return Process

    • Send us an email at contact@mybayabeauty.com with your order number and details of the item you wish to return.
    • We will provide you with specific return instructions.
    • Return costs are the responsibility of the customer, except in the event of a proven defect in the product.

  3. Exchange and Refund

    • Exchanges : If you wish to exchange an item, this is possible subject to stock availability.
    • Refunds : Refunds will be made within 7 days of receipt of the returned product, to the same payment method used for purchase.

Custom and Sale Items

  • Personalized or custom-made items, as well as sale items, are neither refundable nor exchangeable , except in the event of a manufacturing defect.

Any order placed on our site benefits from precise order tracking: once your order has been shipped from our warehouse, you will receive an order confirmation including the order number, delivery address details and the delivery method selected, whether Mondial Relay, Relais Colis, or direct delivery to your post office or home address.

Shipping costs vary depending on the chosen carrier and the delivery area (for example, in metropolitan France). The estimated delivery time is indicated when the order is placed and confirmed by our service. You can track your package using our online parcel tracking tool, accessible from the site, whether for standard deliveries, parcel relays, or postal shipments.

In case of absence, a notice of passage can be left with the recipient. If you wish to modify your order or exercise your right of withdrawal, you can contact us by telephone or via our customer service, available from Monday to Friday. Finally, for any questions about delivery costs, shipments or tracking of your past orders, please contact our service using your postcode and the information provided during your purchase.

Customer Service

For any questions or assistance, our customer service is available at contact@mybayabeauty.com . We make every effort to respond to your requests as quickly as possible.